Plain-English guides to keep your computer safe and working. Showing guides for your computer first — switch the filter anytime to see everything.
Your Mac comes with strong security built in. Here's how to keep it on and stay safe day to day.
Read guide → WindowsA deeper scan that runs before Windows starts, to catch malware that hides during normal use. About 15 minutes.
Read guide → UniversalSlowdowns, pop-ups, or strange messages? Here's how to tell if something is wrong — and what to do first.
Read guide →How to use Have I Been Pwned — the free, trusted service that checks whether your email has appeared in a known data breach — and exactly what to do if it has.
Read guide → UniversalMost break-ins don't crack a clever password — they reuse one that leaked somewhere else. Strong unique passwords, a password manager, and 2FA, with your devices doing the work.
Read guide →Protect your documents and photos on Windows with two layers — File History to a local drive and OneDrive off-site — plus a restore test. A complete 3-2-1, step by step.
Read guide → UniversalIf your important files live in only one place, you're one bad day from losing them. The simple 3-2-1 rule — plus two true stories — in plain English.
Read guide → MacGive your Mac a complete safety net: Time Machine for automatic local backups, iCloud for the off-site copy, and a quick restore test — a full 3-2-1, step by step.
Read guide →Install JumpDesktop Connect so Dr. Bob can connect to your Windows PC and fix the problem remotely — no house call, about five minutes.
Read guide → MacInstall JumpDesktop Connect so Dr. Bob can connect to your Mac and fix the problem remotely — no house call, about five minutes.
Read guide →Windows finds most printers automatically over USB or your network — each method, the maker's-app option, and how to fix one that won't appear.
Read guide → MacThe easy ways macOS finds most printers automatically — plus USB, network (IP), and the maker's app — and what to do when one won't show up.
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